Refund Policy

1. Overview

We strive to provide a reliable AI video generation service. This Refund Policy explains when refunds may or may not be available.

2. AI Video Credits

Each AI video generation consumes one credit once the generation process begins.

Credits that have already been used cannot be refunded.

3. Subscription Refunds

Subscription payments are generally non-refundable once processed, except where required by applicable law.

4. Failed Generations

If a generation fails due to a technical issue on our platform, we may restore the credit or provide another appropriate solution after reviewing the case.

5. User Errors

Refunds are not provided for generations based on user mistakes, including unclear prompts, accidental submissions, or dissatisfaction with creative AI results.

6. Contact Us

If you believe you experienced a technical issue, please contact our support team with your account information and project details.